R Galang

1/5

2 months ago

Stay away from this shady shop.

Referred by AAA insurance, started process same day as accident, front desk staff was courteous, took my car in and began repairs. Less than 1 week later, the car was finished, and I thought wow that was fast! Perhaps it was too fast… when we came to pick up the Lexus, the drivers side brake light wasn’t working. Luckily, my husband noticed before we left the lot. The light was working fine after the accident and worked fine before the shop worked on the car.

As this is a safety issue, we did not let the car leave the shop. They found the problem but claimed it was not accident related. They would not believe us that it was caused by the accident on the drivers side rear quarter panel and rear door. They insisted that we take the car to Lexus to have them perform a diagnostic test to determine what the cause was, at our own cost. Why should we pay for that when the shop can subcontract the diagnosis fees. Lexus determined that the part failed as a result of the accident or improper removal of the tail light.

I 100% feel that a more thorough pre and post vehicle inspection would have definitely prevented this major headache to us. Checking the lights and safety items are functioning properly is a major concern letting a vehicle go back to a customer with a non functioning brake light can lead to a completely preventable tragedy.

I feel that the inspector and the company are covering for each other and not including items that would typically be covered with an auto repair.

My car remained with fix auto for 2 weeks while we were going back and forth trying to get them to fix the tail light. They wanted us to pay 500-700 to fix the tail light. We didn’t pay and we also didn’t have a deductible to pay either as the other party accepted responsibility. It added to the stress of an already stressful situation.

We eventually had the car towed to Lexus and they fixed the car within 2 days and everything was fine.

Also, my all weather floor mats went missing. I don’t know if it was fix not reinstalling them after the repair…but they aren’t there.

So save yourself the trouble and go somewhere else. I don’t recommend this place to anyone.

Oscar Montes

4/5

a week ago

Excellent customer service. Jacky did an outstanding job keeping me informed every step of the processes. Turn around was exceptional, no issues.

Emily Martorana

5/5

3 weeks ago

10/10 recommend! David and Jacky were absolutely a delight to work with! They updated me every step of the way and made me feel safe and knowledgeable on what was going on. Not only does my car look beautiful now but they were such amazing people to work with

Patrick Brien

5/5

2 months ago

I was thrilled by the excellence of my CARSTAR McLaren Irvine experience. The repair was performed earlier than expected. Their communication was top notch. And their customer service was superb from estimate to pickup. I would highly recommend using them!

Joshua Obando

5/5

2 weeks ago

Amazing experience! Everything was done so quick and easily and I feel like they gave me back a brand new car. Excellent work was done and my car came back amazing! Thank you!!

Brendan Laun

5/5

2 months ago

I used Carstar Mclaren as it was one of the in network providers for my insurance. They were great to work with! Brent was extremely responsive and called with updates regularly. My car needed full repairs on the driver side doors and rear wheel. Everything looks good as new. Super impressed, would definitely recommend

Dean J

5/5

4 months ago

They sell new cars and offer rent car & body shop services at a reasonable price. Also, the interior design looks gorgeous.

Jay K

5/5

2 years ago

I was searching for a body shop in Irvine to fix the dent on my car that occurred from a fallen bar. This body shop is one of the best services with a reasonable price. Excellent customer service from the staff. I wouldn't go to any other body shop and strongly recommend this shop if you live in Irvine CA. The work was done on time and they even threw in touch up paint for free of charge.

Matt

1/5

a year ago

Went a few weeks ago. Workers made the process of getting car fixed difficult. Seemed like they were more interested socializing with each other rather than serving clients. They also advertised 30 min wait max for car inspection but told me they were “busy” and to come back in 2 hours. It was disappointing since a friend had recommended them to me.

Amit Parikh

5/5

a week ago

Thank you for making our daughter's Audi Q3 just like new after a significant front-end collision.

Superb work and our sincere gratitude. I highly recommend ICC!

Jannina Lopez

5/5

3 months ago

I had an amazing experience starting from the front desk gal who was super helpful in getting me registered at the beginning of the process. She was able to call enterprise for me to have them come and pick me up to get me into a rental car.I also worked with Jose Vergara who was amazing in keeping me updated in the process. The before and after photos are unreal. Thank you ICC Collision team for helping this gal out and getting her car fixed and in tip top shape.

Ivan Thomas

5/5

3 weeks ago

Danny provided excellent service. My BMW X5 emblem was damaged. ICC removed the old emblems and replaced with new. I did not have an appointment. He looked at my car and said no problem, he fixed within 1 hr. Thank you ICC for service beyond exceptional!!

Kiya Khanessari

2/5

a month ago

Overall, my experience with this body shop has been very poor. The quality of their work fluctuates between satisfactory and unacceptable, and their communication is generally poor.

I took my car to Toyota of Orange in mid-October for a paint defect covered under warranty. They sent my car to this body shop and assured me that the entire car would be repainted. When I inquired about my vehicle's status, the dealer advised me to contact Nancy at Tech Center Collision. I made three calls, each spaced out over a day or two, and left messages each time. It wasn't until the fourth call that I managed to reach her. She informed me that my entire car had been repainted, and they even repaired a small dent on the front bumper. I was pleased to hear this.

A couple of weeks after dropping off my car at Toyota of Orange, I received a message stating that my car was ready for pickup. I picked it up and took it home, immediately noticing damage on the infotainment screen. Initially, I thought it was residue, but it became clear that a portion of the screen had come off. I also noticed that my front, passenger-side window squeaked during the last inch of closure, which was never an issue before. Picking up the car in the evening made it difficult to see certain things, but the next day, it became immediately apparent that there was compound all over. There was some on my tire, but there was a lot on the interior of the front, passenger-side door. Additionally, there was compound spotted here and there throughout the interior. I also noticed that my driver's side rear seatbelt was not installed correctly, as it was shifted lower than the others, and the seatbelt clip for that was sitting in my rear cupholder. Furthermore, the weather seal I had installed on the trunk lid had come loose, and my magnetic phone mount was missing.

I pointed out these issues to Jose at Toyota of Orange, and he had Nancy from Tech Center Collision call me immediately. She apologized and asked me to bring the car down right away to fix the issues. We went over each problem, and I was relieved to hear that she had taken photos of my car before any work was done, verifying some of the issues such as the screen, compound mess, and missing car mount. She called me later that day to say that my car was ready for pickup. I went over and saw that many of my issues had been fixed, but they were unable to fix my window squeak, claiming they did not touch anything in the area where the squeak was coming from. Someone named Moses confidently claimed that the damage to my infotainment system was "normal wear and tear," only to embarrass himself when I noted that Nancy and I had photos proving there was no previous damage, highlighting a lack of internal communication. They said they were unable to fix my infotainment system (it was evident they had tried, as the two damage marks had become one, even larger damage mark) and that they would have to replace it.

In an effort to save them money and get something more valuable to me in return, I proposed to Nancy that instead of spending the estimated $600-800, they respray the bumper on my mother's Honda Civic and replace the outside of my steering wheel if possible, as it was worn over the years. She said she talked to the owner, and he agreed, but she was unsure if they could order just the outside of the steering wheel. She promised to get back to me. This was over two weeks ago, and despite sending six messages, I have not received a response.

Since then, more issues have arisen. The rooftop trim has started to peel from the back, and the interior A-pillar trim on the passenger side has come loose.

The only reason they are not receiving one star is because they did a great paint job and even painted and repaired my bumper, even though they didn't have to. Other than that, my experience has been very unsatisfactory. Attention to detail has been very low, and communication has been next to non-existent. I would not recommend them to anyone else, and I would not go there if I had a choice.

Khai V

5/5

a month ago

Moe and several people I worked with during my repair assessment were wonderful. Moe really cares about his customer. When I expressed concern about safety driving a repaired hydrogen car, he spent time explaining that he wouldn't release it if he doesn't think it's safe enough for his children to ride in. I do business with a lot of people, but it's good to know people like Moe (honest SMB owner, speaks like an uncle) still exist. A few other staff I interacted here also display similar level of engagement and down-to-earth demeanor. Business shouldn't just be transactional. Despite their very corporate name, Tech Center Collision is a warm company to do business with.

Amber'tini Davis

5/5

2 weeks ago

This place is amazing!!! Customer service and efficiency is definitely seen here. My interaction with Nancy today was super pleasant. It’s times like this where it’s nice to experience kind people who work to ensure your needs are met. I would definitely recommend this place. Nice staff and thorough service.

Bianca Alcala

5/5

3 weeks ago

I needed my car repair in short notice since I was moving in two weeks and everyone at Caliber was so helpful and flexible. They were extremely kind and communicative and Ricardo even started ordering parts once I dropped it off so they could begin repairs first thing the next morning. I initially went to a neighboring repair shop which took over a week to give me and my insurance an estimate, while Caliber was able to finalize the estimate in several minutes. They ensured I would have the repairs done before the move, and sure enough I was back in my own car in a week and it looks great!! I can't thank them enough, and shoutout to Ricardo for taking good care of my vehicle 🙂

Betsy Gough

5/5

a month ago

After having our car delivered from out of state, we noticed a bit of minor damage that happened in transport. We decided to have our Jeep fixed by the team over at Caliber. The process was fantastic. Dustin was very friendly and pleasant to talk to every time I called with a question or just to get an update. My service advisor, James, was super professional and knowledgeable about my car every step of the way. Our car is really special to us and Daniel made sure to make us feel at ease with leaving our baby in their hands. We can't say how much we appreciate these guys and we're so, so happy with the end result!

Hunter Curren

5/5

a month ago

The process was very easy.

My insurance arranged an appointment for me to bring my car in, along with having a rental car ready.

When I showed up for the appointment, they were ready and waiting for me, which was nice as someone who has car work done very rarely. They let the rental people know that I was there and ran me through the required paperwork to get the repairs done.

Had to have a bumper replaced due to being rearended and had my car back in less than half the quoted time. Additionally, I was able to just leave the rental there and turn the keys into them right there.

I will definitely be using them again (though hopefully not as a result of being hit by someone else).

Shawna Kenney

5/5

a month ago

Such an incredibly professional experience at Caliber Collision in Santa Ana, particularly due to the level of service and grade of communication provided by Chris Gonzalez.

I am grateful for his attention to detail and consistent connection through what is typically a pretty daunting process. I can’t thank Chris enough for his support and thoroughness to make my repair as easy and painless as possible!

Admin

5/5

11 months ago

I had a very nice experience working with Thomas at this Caliber Collision location. Tom went above and beyond to assist me. My Tesla was struck by a garbage truck, damaging the rear quarter panel. They were able to repair back to good condition. This is a busy location, so consider planning and booking your visit in advance and be patient with them.

Matt Baumayr

5/5

2 months ago

This is my 4th time at a Caliber Collision (first time w a Tesla) and I stand by this being the best body shop out there! Everyone is always so friendly and always take the appropriate time to walk you through any and all questions. Ask for Andrew or Chris…great guys and great experience!

Beck Hsu

5/5

a month ago

Great work and efficient! Get my front bumper fixed in no time and help me understand my car’s condition. Def recommend!

Artur Zimavy

5/5

2 months ago

Just used this guys to repair my car and they did amazing job! Everything on time, affordable prices and the best quality!

Leo Li

5/5

a year ago

Did an excellent job preparing my G80 m3 for laguna! Awesome techs. Special shout-out for Jonathan who always gets everything done in the best way possible.

David Yu

1/5

7 months ago

Beware of this shop. They have numerous complaints open with the bureau of automotive repair. The owner kaycee will play the role of a nice old lady, than lie about prices, and recommend repairs you don't need. Look up the shop with the BAR before doing any serious repairs here.

Kathryn LeBoye

5/5

4 years ago

My first time to Skeeter's Auto. Kaycee and her fine staff were amazing. They offer rides to and from home or office. Which is wonderful. I thought it was time to have my back break pads replaced. They told me it was not necessary as I had 40% left on the back pads. Saved me $. I had my oil change, tires rotated and air filter replaced at a reasonable price and Kaycee did not charge me for rotating the tires. Wow!!! From start to finished it was great. I will be back along with the rest of my family for their car repairs and maintenance.

Donald Watkins

4/5

3 years ago

This review is long overdue! I love my SUV and when the engine went out I was so sad. I did not want a new car, really! We had no car payments and it felt good. We took it to Skeeters and yes, it needed a rebuilt engine. I have heard of how expensive they were and how horrible the experience is. Kaycee did everything she could to fix my car before it did come down to a new engine. It was going to take time to do it but she offered us a loaner, not a rental. She gave up a free car until mine was done. The price of a rebuilt could cost $$$, but not Skeeters. It was so reasonable I was shocked. It was finally done and it did have a hiccup. It was not always catching and would stall. She would take it back, give me a loaner and go at it again. I think it happened a couple times but Kaycee always made sure it was taken care of and NEVER charged another penny. I know my situation is different and needed more attention but, I didn't want to let go of my old SUV. Probably should have but, it has been at least 3 years and it is still running. I am thankful to the honesty and hard work that Skeeters did. They keep on it until they finish the job RIGHT! Not half boot it like so many auto repair shops do and charge you if they even put a finger on your vehicle. Skeeters is honest, if it doesn't really have to be done, they will tell you, not make up something to dig deep in your pockets. Trust me, after these past few years, still running, no problem. No car payment yet! I love that feeling!
Thank you.