Adam M

1/5

3 months ago

This play should be reported to Better Business Bureau and investigated continuously until they are no longer in business I mean 50 years, family business enough is enough with the unhealthy, mentally ill, and well funded people that think they are mechanics, mechanically inclined and whatever else they have going on at this AAA Certified Repair facility.

I was charged $450 for them to tell me that they'll investigate a coolant leak and failure to pass smog on 1994 Mercedes Benz S420 with only 102k. I came in there wanting an estimate for how much it will cost to fix whatever the problem was, I even provided smog test reports and the evidence of the obvious coolant leak. I told them that I was really not feeling well, I live pretty far away and it's a bit much for one day to deal with and they looked very very busy there. The car was towed into the back lot and I waited about 15-30 minutes talking to the young lady at the front desk and the mechanic there providing them both as much detailed information as possible. I was told I'll get an estimate and that on Saturday or Monday the car will be ready for me to pick up. This was on Friday the 8th of September 2023. Shortly after I left and was walking to the bus stop I received an email from them they did say they were going to send one.

I did not approve any work and they started working on the car, well that's what Eric called it on Saturday evening after declining to release it to the same tow company that towed it in. On Friday I was told that I'll be getting a text on Saturday morning, I did not receive one call from this place or text like I was told, just emails demanding more and more money. Eric told me that the technician spent hours working on the car on Saturday morning. They literally forced me to pay this money and damaged few things on the vehicle both interior, exterior who knows what else. The car has to be sold now and it was a simple transfer of ownership process. And I was on the way there to do smog yet again after failing twice because the guy does not know about Mercedes Benz and drives the vehicles with the doors open on and off the Dyno, at the place where I tried to smog twice and it's obviously a smog only place, but that's another story and review. Get a diagnostic of the problem and hopefully fix it, if it's inexpensive.

After what Gustafson Brothers Automotive called investigative work which I did not approve, they provided me yet another estimate, this time for almost $3000 which included parts that were recently replaced according to the previous owner that I'm still in contact with who is looking for supporting documents. I mean he had Mercedes Benz hoses on it that they're saying were original when they were just recently replaced, very hard to find parts.

I've told not just the front desk young lady who has hard time communicating, concentrating, just working in general but also the technician Sean Leahy who I told numerous times that I need an estimate to how much it's going to cost look into the coolant leak that I developed without the car getting Hot, on Highway 1 after I pulled over less than 10 minutes driving from this place and failure to pass smog and I just left from USC Smog Test.

Eric, the front desk lady whoever else just refused to release the vehicle unless I paid them. I mean I still feel like this mentally ill family business is still here threatening, harassing forcing me to give them money, talking about something they have no business doing, at my home, wow and it's Wednesday morning the 13th of September 2023.

Please stay away from this place because I know I will. Who in their right mind will pay someone $450 for simple diagnostics I've never seen an estimate this high for diagnostics. Here it's called investigation, smog failure investigation over $300 just for that.

Good luck there all

Take care ok

Jean Broese

5/5

4 months ago

I was pleased to find trusted servicing of my Prius 2005 here. I found super nice customer service, garages were clean, organized and service was honest and punctually professional.

This was a one stop full service, water & cup of coffee, onto completing the smog, 86k maintenance, filters, and estimated repairs for my maintenance books.

Their printout receipt helps to plan ahead for my next phase of repairs & future body work. Plus emergency battery charge was done with AAA recommendations.

Super cool way to do online approvals of services too! I'll be back!

Tammy Cooling (DO - BOLSA)

5/5

a month ago

My Ford Focus is an '02 and it was leaking oil. After taking it to Gustafson's, they said it would need both front and back seals replaced. It had a host of other problems and I expected to just get a new car while it was still running. The estimate was just over $3,400 for the work and they guarantee for 3 years which I hope, will give me the time to save for another car. They were very considerate in getting me an Uber to and from their garage even though I live several miles beyond their boundaries of Huntington Beach. Two days after pick-up I saw oil. again, on my driveway and I panicked. The mechanic seeing my car; Sean, put it up on the lift right away and checked it. He said it was only residual from the work and gave it a hosing. I am very pleased with their patience for such an old car and I wouldn't trust anyone else. I told them my radio went out and they put in a new fuse for free. Thank You! T.J.Cooling

Devin Falk

5/5

3 weeks ago

This place was great. Joey was involved in every step to fulfill his commitments. And he was doing this through a gout flare up, which I can attest is brutal. I just had them do my brakes, which is an easy job, but he got the parts and finished it same dayas he promised. He was up front with his pricing and stuck to it. He lent me his loaner car while I was waiting for him to finish. There are a ton of bays at his shop, so they can do a lot of projects at once. And you can tell how much Joey cares about making his customers happy. It seems to be his first priority. I can't suggest this place enough. They specialize in European cars. I drive a Sprinter, and it is very difficult to get anyone to agree to work on it. Its huge, so I get it. No problem for Joey.

Kalia Pang

5/5

3 months ago

I will not go to any other auto service since I’ve been taking my car to Joey. Him and his team are exceptional, always working on multiple cars but they still manage to get my car back to me asap. I highly recommend Joeys!! Inexpensive, reliable and quick.

jason sarafin

5/5

5 months ago

Joeys Auto Service is hands down the best mechanic in Orange County. Joey does amazing work for extremely fair prices, and is always honest about what’s going on with your vehicle. Joeys done such a great job on our cars in the past, and is the only mechanic that me & my family will use in the future.

free thinker

5/5

6 years ago

Hello,
My name is Steven. I had my 2009 C300 Benz repaired, I had rear bumper damage, the work was done yesterday and less than 24hr turn around, awesome work was done for a low cost, this guy was very professional, talk-ative but efficient. I highly recommend having your auto body repair done here, well worth $275 in comparison to the dealer quoting me at a ridiculous $2,000 or your snake body shops trying to make a quick buck, this guy prices are very fair, his word is his bond. I call him the mad genius, good day everyone!

Clifton Ritter

5/5

2 years ago

Greg saved my life after calling around I found the best of the best

Rather then pay 1000 deductible I only had to pay 300

ROY WIBORG

5/5

6 years ago

Greg did an awesome job. I highly recommend him. His prices are amazing and work is just as good.G recommendation.