Sarah Y

1/5

4 months ago

Would give this location negative stars if I could. When I showed up to pick up my rental car today, they had exactly 2 automobiles available. Neither was in the category I asked for. I did not want an “upgrade” to a giant, gas,-guzzling SUV, nor did I want a giant pick-up truck. I ended up with the SUV, which had a faulty ignition. The guy said there was nothing he could do about it, and that if I wanted to, I could exchange it at the airport Avis. Great idea! I would love to waste another hour and a half of my time because this business couldn’t be bothered to honor the reservation for vehicle I chose. Look, if you don’t have the inventory, don’t accept the reservation. Also, it would be a great idea to maintain the few vehicles that you do have in working condition. And one more thing: maybe next time you could clean the snot off the dashboard? I ended up with a disgusting, malfunctioning car that I’m going to have to spend time I don’t have exchanging in another Avis location. I rent from Avis a LOT and this is the first negative experience I’ve had in years. Next time I will definitely pay the extra money and rent at the airport. Anything is better than this nasty little neighborhood dive with the worst customer service ever.

Adel Salama

1/5

4 months ago

I rented a car from this store we paid for a week in full but Unfortunately I was treated in the worst manner ever with no help or customer service. We had arrived late to pick our car as it was a Sunday and no call or text was sent to us to explain the store will close at 2 or why we didn’t pick the car. We had arrived late due to our late flight. We therefore called the company and left a note that we will pick the car the next day. When we arrived the next day we were told the car we booked was rented to someone else, no note was left on the system and when we asked what can be done, I have three kids and baby we were told to leave the store in the heat. When we asked to speak to manager we were told he is on his day off and not to be disturbed. We were shouted at not even offered any solutions and told to go to los Angelous airport and hour away to pick a car. It was sick! We had to ring our self to check another branch close by which was only 4.7 miles away and they had a car for us which we went to same day and picked up a car. The service was amazing and were even given a brand new car. This branch is very impolite and we are sure our car was not given to us so it can be rented at a higher price since we booked much earlier in the year. My baby was crying and not one time we were given any comfort. I don’t recommending using this store . Any other store would provide a much better and professional service but not this store . Please be very careful dealing with this store if you have too.

Marz Sand

5/5

5 months ago

I want to express my sincere gratitude to Sergio and his amazing crew at the (19092)Beach Blvd HB location for the outstanding service they provided. Sergio went above and beyond when he noticed that I accidentally made a double reservation for the same car. He promptly resolved the issue without imposing any cancellation charges.

I must also commend the exceptional quality of the cars available at this location. They were in excellent condition and met all my expectations.

Their attention to detail, willingness to assist, and commitment to customer satisfaction truly set them apart from other local rental car companies. I highly recommend the (19092)Beach Blvd location for anyone in need of reliable and top-notch car rental service. Thank you once again, Sergio, for going the extra mile!

Dean West

1/5

a year ago

I will never rent from this agency again. We just went to return a car and was told it was too dirty and there would be a cleaning fee. We drove the car to and from Las Vegas/Flagstaff AZ. 7 days later, of course it's dirty. It was dirty when we got it. We couldn't see out the back window very well and stopped at the fist gas station to clean it. I've been renting cars for nearly 50 years. This is a first. I highly recommend Hertz which is just down the street. Budget and Avis....never again. Attached are pictures of the "dirty" car.

Kathleen

5/5

6 months ago

The elderly couple that own this place provide kind customer service. I’m happy they had The suv vehicle I wanted for my trip. The only issue I had was when I returned the vehicle I was told I would be charged $135 more for an extra day rental which is fair but that charge didn’t happen until two months later. I was also given a call before the charge went through expressing that if I didn’t make the payment they would be sending the balance to collections only to find out the reason my card wasn’t charged was because the employee who checked me back in wrote the wrong card number...

Update: the rep was much nicer 2nd & 3rd time. I like this rental place a lot. Good prices. Nice owners.

Hyun Joo Kim

1/5

11 months ago

DO NOT USE THIS COMPANY!
ATTENTION:
I have rented from this rental agency in the past and had pleasant experience as it is owned by an older immigrant couple. However, this Latino employee that works for them named Fernando was so unprofessional and simply rude! I rented a car from them for 1 month through Costco travel and I confirmed an intermediate which I did not get. And then the Nissan Sentra Fernando put me in had loud noises coming from the engine when I was driving it on the fwy on day 3 of the car rental. I called him and he attempted to put me in another rental car. I missed filling the tank by a few dollars and asked for a concession on the gas due to them putting me in a car with issues. Instead he became verbally aggressive and rude and cancelled my month rental. His level of unprofessionalism is unconscionable! Fernando needs to be FIRED!