Paige M

2/5

5 months ago

I was picked up by Enterprise from where I dropped off my car. I was set to go to a different location but they took me here instead without even telling me ahead of time. The driver was looking at his phone while driving.

When I got to the location, they only had one car available at pick up so I had no options.

I didn't have to wait long to get my rental and it was clean. The staff inside the Enterprise were nice.

G Smith

5/5

3 months ago

Felicia is the best! She's been so helpful over the past two months as I've been dealing with car issues. Truly a lifesaver.

Miguel Veneracion

4/5

4 months ago

Staff were friendly and helpful. Got my rental business done reasonably hassle-free. Tiny location however and not a lot of options

Andrea Myers

1/5

4 months ago

I have been a gold member with Hertz for years and have rented from Fullerton several times with no complaints. This time was different. There was new staff and I honestly have never had a worse experience. Usually, as a gold member, I show my ID and get the keys, do a walk-through and I'm gone. This time, I had to show multiple forms of ID AND was asked to prove my employment with the company for which I was using their corporate code. Appalled. All of this is pre-verified when I set up my profile. Second, Jeremy tells me it's going to be a few minutes because the car is really dirty. I get the car and it is BEAT UP! There's so many dings and dents that I just took a full video of the condition instead of photos. They had no other cars available. Note: while I'm waiting, a gentleman who rented before me came back with a service light and was assured he was fine. I rent the car on Saturday but don't leave for my trip until Monday. I get out of state and I have multiple brake malfunction and check engine warnings come on. In addition to the door not closing right so the air and sound was coming in through the driver's window. I reach out to Jeremy. The first thing he asked me is what rental I have and his response was "oh, you have THAT car". He says I need to contact the closest airport location (which is 3 hours away). Then he tells me to call the one closest to me. I asked him if he could call them and set up a replacement for me since I am on business (and, frankly, this is his job). He said he doesn't have their number. What?! Then he proceeded to tell me to call roadside assistance. I don't need roadside assistance. I need you to set up a new rental for me. I drove to the rental office myself and was informed that the car was just in an accident and should have never been rented to me. What!?!? Thankfully, the new office provided top-notch service and had me in a new car immediately. I will never rent from Fullerton again and if it wasn't for the service I received in Arizona, I would be done with Hertz for good.

Brandon G

1/5

3 months ago

Beware! The other one star reviews are warranted. We had booked a car 1-2 months in advance; we get there and no was car available. The young man at the counter did not care enough to make it right. He said he had good news though, they have an SUV, it would be twice the price. He said "since you only are renting for one day the price is not that big of deal." He didn't seem to understand the issue was an agreed upon price and vehicle. So I asked if there was someone he could call to resolve the issue, such as his manager. His reply "no, he is going to tell you the same thing." Now sitting in Fullterton (not the best area to just hang around in) We tried to explain again we did not need an SUV, and it really is not our fault that you don't have the vehicle. At this point he just said "sorry" and stared at us. 30+ minutes later the manager was somehow available for him to talk to and they finally gave us the SUV for the price we reserved the car for. There was only 1/4 tank of gas and had not been cleaned. One more CAUTION they had me "sign for the rental" what you are signing for is the damage that has been previously pictured, NO walk around to agree where damage is. We took a video all the way around and also picture of the 1/4 tank so we would not be blamed for any issues. If you like having blood pressure raising, money sucking experience go to Fullerton Hertz.

Kay

1/5

2 months ago

Worst and horrible service.
My recent experience with Hertz was nothing short of disappointing, and I feel compelled to share it with others to prevent them from enduring a similar ordeal. I had reserved a premium sedan a month in advance, as my family and I were traveling with a child and required a comfortable and safe vehicle. However, Hertz failed to live up to our expectations at every turn.

Upon our arrival at the rental location, we were informed that the premium sedan we had reserved was unavailable. To our astonishment, we were offered a two-door Camaro, which was entirely impractical for a family with a child. This made no sense, considering our initial reservation.

Reluctantly, we accepted the offer of an SUV, which was not our preferred choice. We inquired if the price would remain the same, but the agent, Leo, informed us that the SUV would actually cost more than the premium sedan. This goes against the industry standard, where customers are often provided with free upgrades when their reserved vehicle is unavailable.

What added to our frustration was the lack of empathy displayed by Leo and another employee named Nat. They seemed disinterested in addressing our concerns and repeatedly claimed there was nothing they could do to help.

After over an hour of waiting with no reasonable solution in sight, we were informed that we could travel to the Hertz location in Santa Ana, which was 30 minutes away, to rent a different car. This was a significant inconvenience, and it felt like Hertz was not taking responsibility for the disruption they had caused.

This experience with Hertz Fullerton was exceptionally disappointing.
I would advise potential customers to think twice before choosing Hertz, as the lack of consideration for customers' needs and the subpar service we received was unacceptable.

Lisa Frisari

1/5

a month ago

Don’t rent from here. There’s a reason why it’s cheap. You get what you pay for. The cars are never clean.. inside or outside. Seats are stained, nothing at all is clean. They also charged me an extra fee and told me it was for car coverage even though I had already purchased it online when I prepaid. They added an extra $92 on top of what I already prepaid online and then every time I called them to ask about it, I got a different answer and was told to call back. If you prepay online, be aware that they will charge you extra when you bring the car back. They once told me they would charge me if I didn’t run the car through the carwash after I brought it back! They don’t even give you a clean car! lol. You’ve been warned.

Sc M

1/5

a month ago

Terrible customer service!!!
Reserved a car. Ubered from Anaheim.
Got there she said we don’t have any cars!!!!! Then by would u allow me to reserve a car!!!!!
We were stranded. She gave no help or alternatives!!!
Missed our flight!
Would never do business again with budget! Worst experience!

Z L

1/5

a week ago

Really worst service here. They don’t have the car even if you book online for other location return service. They won’t help you to fix their own mistake. Instead of ask you to get higher rate car and ask you to return the car at the same location for your moving. The WOREST rental experience ever